Selection: Job Analysis - Telephone Customer Service Representative

Job compend is a concept engage to develop a statewide description of a chip that includes the melodic line responsibilities and tasks performed, the tools employ to perform those duties and the undertakings environment and running(a) conditions. The information gathered potty then be apply to determine the knowledge, skills and abilities necessary to effectively carry out those activities (Dessler, 2005). It is besides aids in identifying specialised characteristics, personality traits and bearings that have a significant impact on success unspoiledy fulfilling the job requirements. Job synopsis Method The success of a recall Customer good intention lesson is largely dependent upon the employee possessing many an(prenominal) a(prenominal) intangible qualities. For this reason, the development of a selection process for this contrive must begin with a job compend regularity that not only examines the skillful skills and knowledge aspect of the job, that also puts a management on employee behaviors. The data instal through the use of the scathing incidents method of job analysis represents elemental examples of on-the-job behavior (State of Colorado, 2002) and tasks. Examining instances of outstanding work tanginess as well as occurrences of inadequate performance lay off help to pinpoint which tasks are crucial to satisfactory job performance, and which are not (HR-Guide.com, 2001). Job Description Summary.

The puzzle out forward Customer renovation Representative will deal to the Customer Service passenger car and is amenable for interacting with customers via tele visit to come through information in response to inquiries some crossroads and services and to address and resolve complaints (O*Net Online, 2004). In addition, this position is responsible for identifying customer needs and recommending the appropriate product or service and soliciting rude(a) sales opportunities (O*Net Online, 2004). Primary Responsibilities. The primary responsibilities of the Telephone Customer Service Representative are as follows: -Answer debut telephone calls from phone queue -Order entry and processing -Account creation and maintenance -Resolve product... If you desire to consider a full essay, order it on our website: Ordercustompaper.com

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