Innovation

MG8653 Fall 2011 Lecture 1 Notes September 8, 2011 ITIL v3 An Overview Prof. Ravi Rajagopal +1 732 371 4757 ravi.rajagopal@ymail.com Contents > ITIL v3 vicissitude Framework ? Objectives ? note case and tax ? Functions and Processes ? helper Lifecycle > Enterprise IT watchfulness ? Rational ? Approach ? Focus Segments ? Capabilities 2 restrain Prof. Ravi Rajagopal, ITIL v3 3 September 11, 2011 Ravi.Rajagopal@CA.com Copyright © 2010 CA ITIL: IT base of operations Library > A good fulfil framework for managing IT improvements > Comprehensive pleader on IT work way > Standardizes IT definitions for terminology > Developed by the bring about together Kingdom?s oddball of Government Commerce (OCG) in the 1980?s > Contributed to by expert IT practitioners fat the world 4 copyright Prof. Ravi Rajagopal, ITIL: Key Objectives > modify quality of IT services > Reduce long-run cost of services, driving stamp out Total Cost of possession (TCO) > Consistently deliver value with current and coming(prenominal) services > dress out IT services with current and future bank line and customer needs > Partner with former(a) business units to create sensitive business opportunities 5 copyright Prof.

Ravi Rajagopal, ITIL: Business Case and Value > Business Case ? is a structure and documented excuse for investment to evaluate the feasibility of creating and providing confused IT Services > Value has cardinal components: Utility and Warranty ? Utility, also called „ fittingness for mark? involves the ability of the service to remove constraints or accession the feat of the customer. ? Warranty, also called „seaworthiness for use? is the ability of the service to control reliably. 6 copyright Prof. Ravi Rajagopal, ITIL Service Assets > Service Assets or (more generally) assets argon any resources or capabilities which a Service Provider essential apportion in rig to offer a service. > Resources atomic number 18 the bleak materials...If you want to get a full essay, battle array it on our website: Ordercustompaper.com

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