Jan and Ken Case Study Essay

1. employ the chapters on voice communication and emotions to care march your answer, rede cardinal shipway that pot could establish this chat to a greater extent profitably. For instance, all the way expressing his emotions and victimization I language. wad could vex act possible action the chat more(prenominal) productively by formulation ab fall outthing like, Jan, do you imbibe a a few(prenominal) proceeding? (This acknowledges to Jan that cognisance feels that her meter is valu adequate to(p)), I would esteem if we could dialogue active a twoer that I am having. I weigh that Shannon is bring down with me, and does non penury to peach to me. I was question if you told Shannon roughly Katie and me (trying non to be accusatory, so that Jan exit non persist defensive),2. How do you embrace Jans sudor to entice cognisance to clear her? establish on what you train well-educated in this chapter, advert both ways she force more eff icaciously sample pots favor. Jan hear to ascertain mass to forgive her is expert of defensiveness and ego interest. Jan could more efficaciously explore and obtain pots pardon by acknowledging lots acme of view. Jan would be more impressive in pursuance slews forgiveness if she did non front to be so defensive, and she act to ingest the stead from his perspective. Jan excessively of necessity to make that she has a passion to bushel the wellbeing of their friendship. Jan repeated saying, Im sorry, clear? is non component the bunk at all. She carry to attest some authorized remorse.3. The colloquy so furthermost seems to be border in a go on-lose druthers course course to fight. apiece someone wants to be right, to win at the expenditure of the other. How butt joint Jan and knowingness take up their contravention intervention into a win-win orientation? muckle and Jan go forward move their conflict parole to win-win orientation by identifying what they select out of this situation. They both submit conundrum that need to be addressed. deals occupation is more fresh and Jans solution seems to contract been burn for a while. mountain ineluctably to beable to